| To answer some of your most frequently asked questions...
Q. How long will it take to set up my web hosting account?
A. Your web hosting account will be set up instantly when paid by Paypal. Banktransfers however take some days.
Q. What information do you require to set up my web hosting account?
A. You will need to complete the sign up form available at Sign up.
Q. What information will I receive once the web hosting is set up?
A. We will send you several emails containing the instructions necessary to logon to your control panel.
Q. When I enter my domain name all I can see is a placeholder. How do I remove it?
A. You need to upload your website first.
Q. Can I transfer my web hosting from another company to you?
A. Yes. However, please check the server requirements for your website or contact us if you are unsure whether our server is appropriate for hosting your website.
Q. How long does it take for my domain name to be available?
A. Domain transfers can take up to 72 hours to propagate throughout the Internet and we have no control over this process.
Q. I don't have a domain name do I need one for a web hosting account?
A. Yes you will. You can purchase a domain name from our website together with a web hosting package.
Q. If I already have a domain name, can I still host with you?
A. Yes. All we need is the domain name to set-up your web hosting account. This will have to be set up to our nameservers.
Q. Can I transfer my domain name to you?
A. Yes. Prices vary according to TLD.
Q. How long does it take to transfer a domain?
A. Once the transfer has been submitted, it can take anywhere from 24-72 hours.
Q. Do you offer domain parking?
A. Yes we do. Contact us.
Q. How do I renew my domain name?
A. You will be notified by email reminders. Please contact us if you want to renew your domain name.
Q. Do you offer an easy access control panel?
A. Yes, each account comes with the leading control panel Virtualmin Pro, allowing you to manage your web hosting account.
Q. How can I see how many visitors I am getting?
A. You have access to AwStats and Webalizer, which provides a comprehensive record of site statistics.
Q. Can I use CGI scripts on my website?
A. Yes, you can use PHP or CGI scripts. Your account comes with a large number of pre-installed script.
Q. Which databases do you support?
A. We support MySQL. MySQL is the world's most popular open source database, recognized for its speed and reliability.
Q. Do you support FrontPage?
A. No, if you design your website with Frontpage please disconnect now.
Q. Do you support FTP?
A. Yes, we support FTP. We recommend you use FileZilla, CUTE FTP or WS FTP.
Q. Do you offer phpMyAdmin for database administration?
A. Yes! 4 Click install via de Script Installer.
Q. Do you offer Unlimited hosting packages?
A. No, there is no unlimited, ever.
Q. Can I access my account using SSH or Telnet?
A. We may consider access on an individual basis for SSH. Telnet is insecure and will not run on any of our servers.
Q. Are there any other general restrictions?
A. In general we do not allow sites whose primary purpose is file downloads or transfer. We must have this restriction to ensure that all users receive fast, dependable service. Transfer only sites put an undue burden on our servers.
Q. Do you support ASP?
A. No, we do not compromise our servers by using Microsoft products..
Q. How often can I update my website?
A. Anytime, all the time.
Q. How often are the backups done?
A. Daily, however we recommend all clients to make their own back-ups. It's your site, it's your responsibility.
Q. Do you put adverts on my website?
A. No, of course not.
Q. Can I upgrade my account or add more features?
A. Yes, you can upgrade to a new plan at anytime.
Q. Will I be able to use your SSL certificate or do I have to purchase my own?
A. You will need to purchase your own SSL certificate.Keep in mind that the datacenter needs to provide a dedicated IP.
Q. Do you have a reseller program?
A. Not currently.
Q. What is the preferred method of payment?
A. Paypal, CC via Paypal and banktransfer.
Q. What currency can I order my web hosting in?
A. We price in Euro.
Q. Are there are hidden charges?
A. No.
Q. Can I host a commercial website??
A. Yes, we can host your commercial website.
Q. Can you design my website for me?
A. Yes, but even better, have a look at our Starterskit.
Q. Do you provide technical support?
A. Yes, we provide technical 24/7 support via email ticket system.
Q. Does your web hosting packages support Dreamweaver?
A. Yes they do.
Q. I have an Apple Mac, can I use Virtualmin Pro?
A. Yes, the panel runs in your browser. Safari is supported.
Q. Where is the datacenter located?
A. The datacenter is located in Rotterdam, NL.
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